gomoney is a digital bank that offers peer-to-peer payments and integrated third party services. We have created a digital banking experience that is relevant to a diverse group of individuals and our goal is to continue creating convenient experiences that allow people better understand their money and how to spend it.
Our 100% stress-free platform allows you to: open an account in just 3 minutes, pay all your bills on one platform with our specially built in-app services, track your spending with carefully curated categories and even request payments from that debtor that’s been dodging your calls. Yes, all of the above and that's only the beginning.🙇🏽♂️
With us, you can rest easy knowing your money is 100% safe. We're in compliance with all of the CBN's guidelines and all deposits are insured by the National Deposit Insurance Corporation.
For added security, we're also ISO 20000-1 and ISO 22301 compliant, and PCI-DSS compliant. This just means that we take you and your money very seriously and have taken all the necessary precautions to ensure that you never have to hear long story.
We will always ask for your consent before storing any information about you. Here are the 4 categories of information that we could possibly store:
The same documents you need to open a regular bank account. We’ve made it easier by using a tiered account system. This means that you can start with the bare minimum and upgrade your transaction limits by providing more information later.Please see 'How do I upgrade my account?' for detailed information on each tier and the identity-verifying documents required at each level.
Currently, gomoney functions primarily in Nigeria; unfortunately, this means that you will not be able to directly send to or receive money from international bank accounts.However, with your gomoney virtual card, you can perform international card transactions, pay for your subscriptions or enjoy your online shopping spree in peace. 🛍️
gomoney is available to anyone who is at least 16 years old and meets the regulatory requirements as issued by the CBN. We've built an inclusive platform which is why once you have a Nigerian phone number, you're ready to go regardless of your citizenship, financial capacity or internet access.
Everyone who interacts with money frequently (so everyone) can use gomoney. You don't have to saddle yourself with traditional banking processes to access quality financial services.
We also serve:
Small business owners 🧑🏾💼: gomoney can be used by online vendors, artisans and even small business owners to request money from clients and customers.
Parents 👨👩: You can send money to your kid's gomoney accounts and escape the stress of holding on to cash or the hassle and cost of opening a traditional bank account.*
*Please note that if parents choose to open an account for their children, they have the sole responsibility of managing and regulating the accounts of their children. Please read our terms and conditions for more information.
Split payment is a feature that is designed to simplify group financial commitments. This makes it perfect for dividing payments like the cost of a night out with friends, a surprise anniversary gift for your parents or shared household expenses amongst flatmates.
Who can I split a payment with? 🧑🏾🧑🏿🧑🏾🧑🏿
You can split payments with any of your gomoney contacts!
Once you're invited to a group, you're sent a prompt to either accept the invitation or reject it. This is to ensure that you're not just added to groups by people you don't know. You're also sent a prompt to pay your share of the bill; this makes it a conscious action you choose to take.
Payment links are another way for you to interact with money. With Payment links, you can send and request for money from any of your contacts, even if they are outside the gomoney ecosystem.You can generate and send a payment link to anyone in your contacts via SMS, email, DMs, WhatsApp etc.📱All the recipient has to do is follow the link to open the app for peer-to-peer transactions or open an online payment gateway where they can transfer money to your account.
Payment pages are what the recipients of your payment links will see. It's a page that allows them to accept the total or partial payment of your payment request. Once the link is clicked, the recipient will be guided to choose how much they'll like to send to you, provide their details and they're good to go. We recommend that they create a gomoney account to make it easier to send money to you next time. 😉Please note that making transactions from the payment pages incurs a 1.5% fee (of the total amount the recipient chooses to send) to our payment partners.
Our goal is to always be transparent with you;
gomoney offers the unique feature of a virtual card which can be used to pay for online subscriptions like Netflix, make international transactions (for those Amazon shopping sprees 😉) and even be attached to your Bolt and Uber accounts. As the card is digital, you can avoid the stress associated with searching for or losing physical cards.See how to create a virtual card under "How do I create a virtual card?"
We've compiled a list of typical customer issues with a detailed guide of how to quickly resolve many of these issues.However, if you encounter any other issues (or are unable to resolve a specific issue based on the guide), please contact us by clicking on the 'Help' icon in the bar at the bottom of the gomoney app. One of our team members should be able to help you resolve your issue.
Chances are we've done this to protect you from unidentified or possible fraudulent transactions.
However, this could also occur because you inputted the wrong password one too many times. In the case where you've entered an incorrect password, you'll need to recover your account and go through the forgot password flow to get back in.If you are unable to resolve the issue, please contact us immediately via [email protected]
E be like that sometimes. Please send us an email at [email protected] and attach a valid means of identification.Pro tip: Remember, you can enable face ID/touch ID for authorising transactions on compatible devices under the privacy and security section of the gomoney app.
If you think your virtual card may be compromised, please freeze or block your card in the app immediately.
To do this:
We love that you want to help us improve gomoney for all our users. Thank you.
To request a feature:
Simply open the gomoney app on your device and click on the 'forgot passcode' option. To reset your passcode:
We adopted a tiered system to make gomoney more accessible to everyone. Here's what you need to know;
Tier 0 - To mitigate against fraud, stay within the CBN guidelines and still serve you, we created a tier 0 account. This account allows users fund with only NGN 20,000 at a time. With this account, your daily and cumulative transaction limit is NGN 10,000 and your daily bill payment limit is NGN 1,000.
Tier 1 - Tier 1 is the default tier when you open your gomoney account. With a tier 1 account, your funding limit stays at NGN 20,000 but your daily transaction limit increases to NGN 30,000. Your daily bill payment limit also bumps up to NGN 5,000.
Tier 2 - With your BVN verified account, you become a tier 2 user, and your daily transaction limit increases up to NGN 200,000 and your bill payment allowance also increases to NGN 50,000.
Tier 3 - At this tier, your daily limit increases to NGN 2,000,000 with bill payment allowance at NGN 50,000 and a cumulative of NGN 5,000,000 (As a bonus, you receive as much as you like!)
We love that you're enjoying spending on gomoney and want to upgrade your account. Here's a breakdown of how to upgrade:
Click on your profile - it's the circular icon with your initials or profile picture at the top of the home page. Here, you can select the option 'upgrade to a full account'.
To upgrade your account to tier 2:
Add your BVN to verify your account.
To upgrade your account to tier 3:
Insert an image of a valid government-issued photo ID such as an international passport, driver's license or NIMC card.
Take a selfie. This allows us to confirm that you're the owner of the ID you submitted.
Input a photo of your signature for gomoney's records.
Personal details such as your home and email addresses are editable in the personal details section of your gomoney app. To access this section, click on your the circular icon with your initials or profile picture on the home page of your app. This will lead you to your profile page.
Unfortunately, for security reasons you cannot edit certain personal details such as you first and last name or date of birth.However, we understand that this may be necessary due to autocorrect issues, accidentally inputting the wrong name or date of birth. In these situations, you can send our customer support team a message with your ID card attached and we'll get you sorted.
Please cross-check the digits of your BVN and try again.
If you have forgotten the digits of your BVN or just want to double-check, you can dial *565*0# on the number registered to your BVN, and you will receive a text with your BVN.And if all else fails, send us an email!
This may be due to a number of reasons:
If this problem persists, please contact our customer support team by emailing [email protected]
Alternatively, you can reach out to us on social media.
To split a new payment simply:
To split an existing payment:
To schedule a payment:
OR (if the user is not a frequent contact of yours):
To create your card:
If you're unable to create a virtual card:
Please ensure that your BVN is linked to your gomoney account
and try creating a card again.
If the problem persists, send us a message by clicking on the 'Help' icon in the bar at the bottom of the gomoney app. One of our team members should be able to help you resolve the issue.
If you're having issues paying with your card:
Please send us a message describing what the exact issue is through the live chat option under the 'Help' section of the gomoney app. One of our team members should be able to help you resolve the problem.
Resetting your card pin:
Unfortunately, you can't do this for now. If you're worried that your card has been compromised, you can block it and request for another. See how to do this under 'How do I view the details of my virtual card, freeze or block my card?'
Managing your virtual card:
To view your card details, freeze or block your card, simply:
Here you will see your virtual card and 3 possible actions listed below it: reveal details 👁️, freeze ❄️ and block 🔒.
Select the appropriate option and input your PIN to proceed.
Virtual card fees:
Your first virtual card is FREE. However, all subsequent virtual cards will incur a fee of N1000.