What documents do I need to set up my gomoney account?

The same documents you need to open a regular bank account. We’ve made it easier by using a tiered account system. This means that you can start with the bare minimum and upgrade your transaction limits by providing more information later.
Please see 'How do I upgrade my account?' for detailed information on each tier and the identity-verifying documents required at each level.

What do I do if I get locked out of my account?

Chances are we've done this to protect you from unidentified or possible fraudulent transactions.
However, this could also occur because you inputted the wrong password one too many times. In the case where you've entered an incorrect password, you'll need to recover your account and go through the forgot password flow to get back in.
If you are unable to resolve the issue, please contact us immediately via [email protected]

Can I have multiple gomoney accounts? 📱📱

Unfortunately, you can only have one gomoney account registered to your phone number.

How do I upgrade my account? 🔺

We love that you're enjoying spending on gomoney and want to upgrade your account. Here's a breakdown of how to upgrade:

Click on your profile - it's the circular icon with your initials or profile picture at the top of the home page. Here, you can select the option 'upgrade to a full account'.

To upgrade your account to tier 2:
• Add your BVN to verify your account.

To upgrade your account to tier 3:
• Insert an image of a valid government-issued photo ID such as an international passport, driver's license or NIMC card.
• Take a selfie. This allows us to confirm that you're the owner of the ID you submitted.
• Input a photo of your signature for gomoney's records.

What do I do if I have forgotten my login passcode? 🔢

Simply open the gomoney app on your device and click on the 'forgot passcode' option.
To reset your passcode:
• Input the Nigerian phone number associated with your account and the OTP that is sent to you.
• Then answer your security question and that's it! Welcome back.
Also, did you know that you can log into gomoney using touch or face ID on compatible devices? Simply go to “Settings” at the bottom right of the gomoney homepage. Under the security section tap on “Change Passcodes” and then enable touch or face ID for signing in and/or authorizing transactions.